Contact Gxmble support
Start playingThis page covers how to reach us about your Gxmble account – deposits, withdrawals, bonus queries, verification or a technical fault. It is not a general enquiries desk: we answer questions about your play here, not about the site's content or its policies, which have their own pages.
Before you write to us
Most account questions fall into one of a handful of categories: a deposit that has not shown up, a withdrawal in progress, a bonus that has not applied, or a verification request. Checking your account dashboard first often answers the question before you need to send anything.
If the issue is still unresolved once you have looked, live chat is the fastest route for anything urgent. Email suits anything that needs documents attached or a written record.
What to have ready
- The email address registered on your account
- The approximate date and time the issue occurred
- Any reference number or on-screen message shown at the time
- A short, specific description of what you expected to happen
Sending these details in the first message – rather than a general "it's not working" – means the first reply is more likely to actually resolve the issue rather than ask for the same information again.
Our inbox
For anything you'd rather put in writing, email [email protected]. We reply within 48 hours.
Live chat is available for faster, real-time queries and is the channel to use if a bonus needs adding to your account manually or a withdrawal needs checking urgently.
What happens next
A first reply will either resolve the query directly or ask for one specific piece of missing information – it will not send you back to the start. Withdrawal and verification queries can take longer to close out than a simple bonus question, since they may need to be checked against your account history.
If your message needs an attachment – a screenshot of an error, a document for identity checks – send it as a reply to the same thread rather than opening a second one, so the history stays in one place.
Complaints
If a first response doesn't settle the matter, say so plainly and ask for it to be escalated rather than repeating the same email. A complaint about money – a delayed withdrawal or a disputed bonus – should always include the account email and any reference number so it can be traced without further back-and-forth.
Keeping play in perspective
If gambling stops feeling like entertainment, free and confidential support is available from GamCare and the National Gambling Helpline on 0808 8020 133 (free, 24/7), or from BeGambleAware. Our accounts can be closed temporarily or permanently at your request, and this site is for players aged 18+ only.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.